From e-commerce to point of sale software, customers have engaged ComSource to consolidate their IT infrastructures and increase automation which can support advanced retail strategies such as:
Augmented intelligent shopping: See how a piece of furniture might look in your home. Try on eyeglasses from the comfort of your living room. Even test drive a car through a virtual reality headset.
Chatbots: Using chatbots on your retail site can lessen the burden on your customer service team. A chatbot can conversationally answer a host of responses to some of your most frequently asked questions, giving customers instant support.
Intelligent Personalization: Through ethical mining of user data, retailers can provide tailored recommendations that resonate with their consumers, taking another step out of the buying process.
Check-out-free trial: Amazon recently trialed a walk-out supermarket that allowed customers to pick up their groceries and simply walk out. Their products, payment and receipts all being handled automatically. While a full rollout of retail tech on this scale might be a way off, it sets retail on an interesting course towards a more efficient shopping experience for customers.
If you're using any kind of data to personalize your customer experience, you'll need a robust data center to sit at the heart of your company's IT systems. Not only will this give you the ability to manage data more efficiently, but you'll have a scalable infrastructure that can grow with your business.
When handling any kind of data, you need to be sure that your customer information stays safe. With a range of security solutions available, we can bring you that peace of mind and help you safeguard against breaches that could compromise the integrity of your business.
The cloud’s ability to decentralize data storage and software opens the door to a range of retail possibilities. Storing data in the cloud makes it instantly accessible to your staff wherever they are selling. Cloud storage also makes backing up your data easier than ever, so you'll never lose important customer details.
The Internet of Things (IoT) allows you to connect products, people, and devices to through the web. This can create intelligence you need to offer personalized in-store experiences, track product selections with IoT-enabled cameras, or understand how a product is being used in order to market it better.
As an IT solutions provider, we don’t manufacture technology, we harness it. Acting as your technology advocate, we’re the people behind the technology, designing for you and working with you.
With trust, loyalty, and relationships as the cornerstone of our business for over 30 years, let us help you redefine what is possible for your retail business.