Information Technology in the Healthcare Sector

Business Challenge:

A 528-bed tertiary care facility in western New York needed to successfully implement an EMR solution. ComSource, along with our partner affiliate, competed with top IT healthcare solution providers and consultants to win this major project that required significant pre-implementation planning, management and support to help deploy the mission critical EPIC software.

The Solution:

Due to timeline sensitivity and federal mandates, ComSource and our partner affiliate were tasked to successfully implement the EPIC software by providing the key services listed below:

  • Planning and implementation pre-planning
  • System’s analysis
  • Change management
  • Screen/report design
  • Tailoring/configuration
  • Integration testing
  • Training
  • Activation planning
  • Post implementation review


ComSource was able to assist this tertiary care facility in achieving their targeted deadlines and obtaining full funding of the project. The facility realized significant cost savings by choosing our ComSource partner affiliate over other alternative IT healthcare systems integrators. This successful EPIC implementation helped the client attain meaningful use objectives in a cost effective manner. In addition, the doctors and hospitals were able to report required quality measures that demonstrate outcomes, such as:

  • Improved process efficiencies
  • Maximized use of human resources
  • Improved “return on investment” on the technology purchase
  • Employee satisfaction
  • Physician satisfaction
  • Improved clinical quality outcomes
  • Increased case flow
  • Improved profitability
  • Improved patient care and safety